TravelConnect eSIM ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or purchase our products.
1. Information We Collect
We collect the following personal data when you place an order:
- Identity Data: Full name
- Contact Data: Email address, phone number
- Billing Data: Country of residence, order amount
- Order Data: Selected plan, quantity, order ID, promo codes
- Technical Data: IP address, browser type, device type (via server logs)
We do not collect credit card numbers, CVV codes, or bank account details. All payment data is handled directly by our payment providers (Stripe, PayPal).
2. How We Use Your Information
We use your personal data to:
- Process and fulfill your eSIM order
- Send your eSIM QR code and order confirmation
- Provide customer support and respond to enquiries
- Prevent fraud and ensure transaction security
- Comply with legal obligations
- Improve our website and services (analytics, aggregated data only)
We will only send you marketing communications if you have explicitly opted in. You may unsubscribe at any time.
3. Legal Basis for Processing
We process your data on the following legal bases:
- Contract performance: To fulfill your order and deliver the eSIM
- Legitimate interest: To prevent fraud and improve our services
- Legal obligation: To comply with applicable laws and regulations
- Consent: For marketing communications (where applicable)
4. Data Sharing
We do not sell your personal data to third parties. We may share your data with:
- Payment processors (Stripe, PayPal) – to process transactions
- Email service providers – to send transactional emails
- eSIM network providers – to provision your eSIM service
- Legal authorities – when required by law
5. Data Retention
We retain your order data for 7 years to comply with financial record-keeping obligations. Technical logs are retained for up to 90 days. You may request deletion of your personal data where legally permissible.
6. Data Security
We implement industry-standard security measures including:
- SSL/TLS encryption for all data transmission
- Server-side input validation and sanitization
- Restricted access to order data files
- Regular security reviews
While we take every precaution, no internet transmission is 100% secure. We cannot guarantee absolute security.
7. Cookies
We use essential cookies to maintain your session during checkout and remember your preferences. We may use analytics cookies to understand how visitors use our site. You can control cookies through your browser settings.
8. Your Rights
Depending on your location, you may have the following rights:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Object to or restrict certain processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us at privacy@yourdomain.com.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated date will be reflected at the top of this page. We encourage you to review this policy periodically.
11. Contact Us
For privacy-related enquiries, please contact:
Email: privacy@yourdomain.com
Or use our contact form.